سياسة الاستبدال والإسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within seven days from the date of receipt of the product, and they cannot exchange the product after the seven days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging to ensure its safety. The consumer bears the cost of shipping if they want to exchange the product, and in international exchanges, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they specified, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works of authorship. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing products through online software downloads. Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided by the store within seven days from the date of receipt of the product, and they cannot do so after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before returning to ensure its safety. The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they specified, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer.